Terms of Service

Effective Date: 10/12/2025
Business Name: Commonwealth Engraving LLC

General Information

Commonwealth Engraving LLC (“we,” “us,” or “our”) provides custom engraving and design services to our customers (“you” or “your”). By placing an order with us, you agree to the following terms and conditions.

Right to Refuse Service

We reserve the right to decline or cancel any project at our discretion. This includes, but is not limited to, orders that violate copyright or trademark laws, contain inappropriate or offensive material, or conflict with our business values. If an order is refused after payment has been made, a full refund will be issued.

Production Timelines

We make every effort to complete orders within the estimated timeline provided at the time of purchase. However, production times may vary depending on material availability, order complexity, or other unforeseen circumstances. We reserve the right to extend project completion by up to seven (7) calendar days beyond the original delivery estimate if needed. Customers will be notified promptly if any delay occurs.

Materials

Customers may choose to provide their own materials or request that Commonwealth Engraving LLC supply them. If materials must be ordered, additional time may be required for procurement and delivery.

Intellectual Property and Copyright

We respect all intellectual property rights, including trademarks, copyrights, and brand logos. Commonwealth Engraving LLC will not reproduce, engrave, or otherwise use any copyrighted or trademarked designs without explicit written permission from the owner. By submitting artwork, logos, or designs to us, you confirm that you hold the rights to those materials or have obtained permission from the rightful owner.

Custom Work and Proof Approval

Before production, customers may receive a digital proof or sample for approval. Once approved, Commonwealth Engraving LLC is not responsible for errors in spelling, layout, or design.

Returns and Cancellations

Because our products are custom-made, all sales are final once production begins. Cancellations before production are eligible for a refund minus any processing or design fees incurred.

Limitation of Liability

Commonwealth Engraving LLC is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia. Any disputes will be handled in accordance with Virginia state law.

Contact Information

For questions regarding these terms, please contact us:
Commonwealth Engraving LLC
Email: info@commonwealthengraving.com
Location: Chesapeake, Virginia